Workplace incidents don’t just happen, they reveal weaknesses in systems, processes, and controls. When handled properly, they become powerful opportunities for improvement. This 35-minute course provides a practical, straightforward guide to incident reporting, investigation, and root cause analysis. Participants will learn how to recognize and report incidents accurately, conduct basic investigations, apply the 5 Whys method to identify underlying causes, and implement corrective actions that prevent recurrence. Designed for busy professionals, this course focuses on real-world application — not theory. It emphasizes system improvement over blame and helps build a culture where reporting is encouraged and learning is continuous. By the end of the course, learners will have the tools and confidence to support safer, more resilient workplaces. This Material Supports United Nations Sustainable Development Goals #3, #8, #12, and #13   Ecodemy’s purpose is to deliver engaging sustainability education tools to build a foundation for a greener future.